Job Opportunity: Director of Programs

The Ralph Thornton Community Centre (RTCC) is seeking a dynamic and experienced Director of Programs to lead and manage our diverse range of community-focused programs and services. As a key member of the management team, and reporting to the Executive Director, the Director will drive innovation and effectiveness to fulfill RTCC’s mission and strategic goals. This role involves supervising dedicated staff, developing and evaluating programs, fostering community partnerships, and ensuring high-quality service delivery.

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Job Summary

The Director of Programs is responsible for the management of the Ralph Thornton Community Centre’s (RTCC) programs and services. This position is part of our management team that fosters and promotes innovative, effective programs and services to realize RTCC’s mission and strategic plan.

Reports to: Executive Director, Ralph Thornton Community Centre


  • Child and Youth Coordinator
  • Settlement Coordinator
  • Community Animator and Volunteer Coordinator
  • Between 15 and 25 indirect reports

Hours of Work: 40 hours per week. Generally, Monday to Friday, with some evening and weekend hours required.

Salary: City of Toronto’s Non-Union Pay Grid – Grade 5.5 ($78,429 – $102,021)

Hiring Salary Range: $78,429 – $84,327

Location: On-site with occasional remote work. Ralph Thornton Community Centre, 765 Queen St. East Toronto, ON

Application Deadline: Sunday, July 7th at 11:59pm


Program Development and Oversight (55%)

  • Hires, supervises and supervises staff performance ensuring effective teamwork, high standards of work quality, organizational performance, continuous learning/improvement and encouraging innovation in others. Monitors and evaluates staff performance, resolves disputes, recommends and implements disciplinary action, when necessary, in accordance with the Collective Agreement. Supervises consultants as needed;
  • Develops, implements and manages a broad range of community, social, educational and recreational programs, which may include all aspects of this process: research, community consultations, organizational impact analysis, program model development, grant/funder preparation, contract negotiations, etc.;
  • Leads the service planning, program development and evaluation processes for all community programs using a community organizing and development, participant-centred approach, that builds and strengthens communities and fosters broad social inclusion, public accountability and diversity principles;
  • Develops and manages various partnerships with community agencies, City of Toronto, funders, local businesses and community members to provide accessible services that improve community well-being and represents the Centre at broad community events, on committees, taskforces etc. Responds to concerns/issues and provides information to the public;
  • Assists in developing and implementing program budgets, and ensuring expenditures and revenues are controlled and maintained within approved limits;
  • Provides leadership in the Centre’s policy and procedural development including but not limited to Health and Safety, operational and human resources policy development, organizational risk assessments and develops mitigating policy and practice;
  • Manages the Centre’s complaints process related to program delivery and ensures the delivery of high-quality public services that meet City of Toronto standards and other best practices; and
  • Ensures the Executive Director is apprised of issues and assists with such issues in the Executive Director’s absence.

Project Development and Grant-Writing (25%)

  • Leads program development and continuity through oversight, development, preparation and submission of various grant/funding/foundation applications. Ensures that programs and services are meeting funder/organizational expectations and contractual obligations while ensuring the appropriate use of public funds;
  • Works within grants and fundraising working group to strategize and monitor ongoing fundraising and grant timelines for prospecting and reporting.

General Management Responsibilities (10 %)

  • Participates in the planning and implementation of the Centre’s long-term and annual plans and strategies;
  • Participates in regular joint work planning and work plan review sessions and annual performance evaluations;
  • Contributes to team coordination using current project management and collaboration tools;
  • Participates in team meetings to coordinate work, resolve operational issues and ensure harmonious relations amongst team members; and
  • Contributes to the preparation of reports to the Executive Director and the rest of the organization as required.
  • If necessary, acts as an interim director of other teams in the absence of a Director, or as assigned by the Executive Director;
  • Ensures compliance with all applicable legislation and regulations including but not limited to Health and Safety, City of Toronto HR policies, ESA, the collective agreement, and relevant RTCC and City of Toronto policies and procedures;
  • Represents the RTCC at community events and on committees, task forces, etc. as designated; and
  • Attends Board and RTCC Committee meetings as assigned, and providing information, reports, updates, and recommendations on programs, activities and events at these meetings;

Teamwork and Operations (10%)

  • Contributes to an environment of respect, collegiality and professionalism within the work environment;
  • Utilizes tact, discretion, and judgement at all times, including within the Centre’s teams and with external partners, allies, and stakeholders; and
  • Contributes to cross-team projects, working-groups and campaigns while building a rapport with colleagues from other teams.

About the Ralph Thornton Community Centre

Founded in 1981, the Ralph Thornton Community Center is a City-owned, community managed facility which offers space, support, and service to many community organizations and partners.  RTCC is where neighbours meet, events are celebrated, programs are enjoyed, and support is exchanged.

We develop programs, nourish culture, and empower resident action.  We work with other agencies, individuals, and groups to build the capacity of a caring, healthy, and vibrant community.

RTCC shares the historic Post Office building at 765 Queen St. East with partner tenants the Queen/Saulter branch of Toronto Public Library, the South Riverdale Child Parent Centre, and the Don Valley Community Legal Clinic.


Candidate Profile

We are looking for someone who will bring a passion for community organizing and development, strong leadership skills, and a commitment to social inclusion and public accountability. This full-time position offers a competitive salary and the opportunity to make a significant impact within a vibrant community setting.

Experience and qualifications

  • Commitment to the Centre’s values, vision, and direction;
  • Knowledge and experience in change management advancing the programs and services for a non-profit organization;
  • Proven experience in planning and writing successful grant proposals, including overseeing grant strategy and management.
  • Experience supervising staff, performance ensuring effective teamwork, high standards of work quality, organizational performance, and continuous learning/improvement.
  • Experience developing, implementing and managing a broad range of community, social, educational and recreational programs.

Skills and aptitudes

  • Strong interpersonal and leadership skills and the ability to exercise tact, discretion and judgement at all times;
  • Thrives in a collaborative team environment, as well as a demonstrated ability to work in a self-directed manner;
  • Strong computer skills including word-processing, spreadsheet, team-collaboration tools (such as MS Teams or Slack);
  • ­­Curiosity and willingness to always be learning;
  • Excellent communication skills, both oral and written; and
  • Proven administrative skills and an organized approach with an ability to prioritize and effectively handle many demands.


  • The Ralph Thornton Community Centre’s programs and services serve and represent diverse ethno-racial communities— as such, candidates who represent Indigenous, Black, and Asian communities and Persons of Colour will be considered an asset for the position.Candidates will be asked to identify if they belong to, or have lived experience within, a ethno-racially diverse communities, and this information will be used solely if otherwise relatively equally qualified candidates are being considered.
  • Knowledge of and experience in community organizing principles and contact databases is an asset.
  • Fluency in a language other than English, in particular languages spoken within our catchment area is considered an asset.
  • Relevant formal training and/or equivalent educational qualifications are assets.

Employment Equity

The Ralph Thornton Community Centre is committed to employment equity. We seek to build a diverse and welcoming team. We encourage individuals from communities facing systemic barriers to apply, including people of colour, Indigenous people, members of the Black community, women, LGBTQIA2S, and people with disabilities.

If you require accommodation to complete and submit your application and/or during the interview process, please advise the recruitment contact person, so arrangements can be made.



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